Returns & Exchanges
At USA Flag Co., we take pride in our craftsmanship and offer a 30-day window for returns or exchanges on all flags and home hardware to ensure your complete satisfaction. All returned items must be in their original, unused condition to qualify for a full refund.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully fold the flag and place it back in its original packaging along with all included hardware and a copy of your packing slip.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.
Receive Your Refund
Once our warehouse inspects the returned flag for quality assurance, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing